Total Experience
I spearheaded an effort at the State Department to design and implement a Total Experience Platform aimed at creating a unified and holistic employee and customer experience across a expansive array of platforms and services.
Wireframe of landing page
Total Experience Portal
A personalized portal allows employees to centrally track, view, and access relevant content, resources, and tools within the bureau and across Department of State.
Total Experience Approach
Following lean/agile and human-centered design methodologies, the team laid out the approach for tackling the daunting challenge of unifying the experience across dozens of platforms and tools for over 1,500 employees across the world. Given the tight timeframe for implementation, the team worked with stakeholders and leadership to prioritize the essential functionality for an MVP product, with the intention of scaling as we learned more from users.
Total Experience Business Requirements
After extensive market and user research, the team laid out the proposed features and business requirements. Because of the complexity of the requirements and use cases, the team developed a hierarchy so that we could trace every decision point back up to the ultimate goal of increasing employee productivity.
Integration of Systems, Data, and Research
Total Experience Platform Analysis of Alternatives
The team conducted an extensive and thorough analysis of alternatives to recommend a platform that met the important criteria uncovered during the research phase.
